Limited supply

Your time is in limited supply

Your time is in limited supply. There’s no reasonable thinking person that would continue to sell shoes, toasters or appliance parts after their inventory runs out without informing customers of the delay on delivery. You can promise every customer that you can deliver the goods on time, but when the shelf is empty, you’re going…

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3 types of people

Dave Pomeroy’s Rule of Customer Percentages

Dave Pomeroy’s Rule of Percentages Of the many mentors I’ve had along my way, Dave Pomeroy was one of the most insightful and entertaining people I’ve ever met. It was he that helped me accept that I would never satisfy every customer, nor should I try. I get how that might seem strange, but stay with…

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Alternative Plan

Switching to Plan B doesn’t have to be complicated

I opened my business not too long before the events of September 11th, 2001. It took years for everyone to get back to normal, but we did. Then the economic collapse of 2008…

The point is that while this pandemic crisis is different, so was 9/11 and 2008. Both were life changing, cataclysmic events that altered the way America operated….

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Is your business headed for probate?

Succession planning isn’t something to do when you get old. It’s something that needs to be addressed at the beginning of your business, and for several reasons. Business owners today are so concerned with what’s happening tomorrow and next week, that they simply forget to consider the inevitable, the last day of business. Ever. The cold hard truth is that day is coming, and you should have a plan in place.

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Stop Hiring and Start Recruiting

When you hire someone at, let’s say, $15 per hour, have you calculated the HR cost of your hiring processes, professional training, lost revenue and profits from mistakes in the field, the embarrassment of those mistakes, the cost of people laying out sick regularly, coming in to work late every Monday’s because of “car trouble”, the potential risks from

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